FAQ
How can I contact customer support?
Please write to us at info@harakh.com.
Can I track my order?
Absolutely! Provide your order number, and our team will be happy to assist you with tracking your order in real-time.
Do you offer international shipping?
Yes, we offer international shipping. Please specify your location and our team will provide you with shipping options.
How do I determine my ring size?
We have a ring size guide available on our website. It is in the footer section, under QUICK LINKS, titled SIZE GUIDE.
What is your return policy?
Our return policy details can be found on our website. If you have specific questions or need assistance with a return, feel free to ask for guidance.
Can I customize jewelry pieces?
Yes, we offer customization options for certain pieces. Please discuss your preferences and requirements on info@harakh.com for us to assist you in creating a personalized piece.
Are your diamonds ethically sourced?
We are committed to ethical sourcing. Please visit the SUSTAINABILITY section under HOUSE OF HARAKH on our website to read more about it.
What payment methods do you accept?
We accept various payment methods, including major credit cards and secure online payment options.
Do you have a gift wrapping service?
Yes, we offer complimentary gift wrapping. Let us know if your order is a gift, and our team will ensure it is beautifully wrapped.
How can I get updates on new collections and promotions?
Subscribe to our newsletter or follow us on social media for the latest updates.
Can I schedule a virtual appointment to view jewelry?
Absolutely! Please fill the Appointment Booking form available in the footer under the CONTACT section.